Baby Stork Returns Policy

 This Refund Policy ("Policy'') applies to all purchases from us, unless stated otherwise.


(1)    CUSTOMER SATISFACTION IS OUR PRIORITY

At Storkke, customer satisfaction is our priority.

We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.

Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.

Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

 

(2)    AUSTRALIAN CONSUMER LAW
  • Under the Australian Consumer Law:

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

  • We offer refunds, repairs, and replacements in accordance with the Australian Consumer
  • The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and
  • If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will
  • Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer
  • If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major
  • If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or

 

(3)    CHANGE OF MIND

We do not offer any refund if you simply change your mind, or find the same product or service cheaper elsewhere.

CHANGE OF MIND

We do not offer any refund if you simply change your mind, or find the same product or service cheaper elsewhere.

 EXCEPTIONS

 Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service you purchased if:

  • You misused the said product in a way which caused the
  • You knew or were made aware of the problem(s) with the product or service before you purchased
  • You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you
  • Any other exceptions apply under the Australian Consumer
 
(4)  SHIPPING COSTS FOR RETURNS
  • In the event that a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law we will bear any costs of shipping the said product (the "Returned Product") back to us, as well as any costs of shipping any replacement product to
  • If the Returned Product can easily be posted or returned, then you are responsible fororganising for the Returned Product to be returned to If the Returned Product is eligible for arepair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping ortransportation costs for the Returned Product.
  • If the Returned Product is too large, too heavy, or otherwise too difficult to be removed andreturned by you, and is believed to be eligible for a repair, replacement or refund under the termsof this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our
  • In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair,replacement or refund under the terms of this Policy (including under the Australian ConsumerLaw), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

(5)  RESPONSE TIME

We aim to process any request for repairs, replacements of refunds within 30 days of having received them. 

 

 (6) HOW TO RETURN PRODUCTS
  • You may contact us to discuss a return using the details at the end of this 
  • We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless other wise determined in our sole
  • You must provide proof of purchase in order to be eligible for a refund, repair or
  • You may be required to present a government issued identification document in order to be eligible for a refund, repair or

CONTACT US

If you wish to speak to us about this Policy or about any refund, repairs or replacements,you may contact us at:

info@storkke.com.au