Shipping Information

Shipping policy

We anticipate to process all orders within 1 - 3 business days (excluding weekends and holidays). Once your order has been placed you will receive a confirmation email. You will receive an additional email to notify you once your order has shipped. 

At times there are unforeseen circumstances beyond our control, due to these external factors, shipping times can be subject to change. For the latest updates and expected delivery timeframes, please visit Sendle

Please note for custom orders, they will be processed once your order has been produced. We anticipate production to take roughly 1 week as a guideline. During peak times or sale promotions this timeframe may extend so please order earlier if you have a special occasion you require your custom product. 

Partial Delivery: Please note that some orders will require separate shipping, depending on where your selected items are located. You will not be charged additional for partial shipping. We will notify you via email when each individual item is shipped if partial delivery is required. 

Domestic Australian Shipping: 

We are a small Australian business and have limited space in our warehouse. To be able to keep a higher stock and meet our customer demand some products are shipped from an external warehouse and may take a little longer to reach you. 

Free Shipping qualifies for items that are shipped from our fulfillment warehouse, can take up to 18 business days for delivery. Please note, if your item is coming from our fulfillment warehouse, unfortunately, we cannot upgrade your shipping method for faster delivery. 

Sendle Domestic estimated deliver time and price is calculated at checkout, most packages get to where they are going in 1-3 business days.

Please visit Australia Post for updates and expected delivery timeframes to your location - Sendle 

International Shipping:

Free Shipping qualifies for items that are shipped from our fulfillment warehouse, can take up to 18 business days for delivery. Please note, if your item is coming from our fulfillment warehouse, unfortunately, we cannot upgrade your shipping method for faster delivery. 

Shipping from our Australian warehouse shipping charges for your order will be calculated and displayed at checkout. These are live rates from Sendle to ensure they are most accurate. Orders are packed and shipped within 24 hours of being placed. All International orders are shipped with Sendle.

Please visit Sendle for updates and expected delivery timeframes to your location - Sendle Delivery Time

Kindly note, any taxes, duties, or customs fees incurred at the destination country are the responsibility of the customer. Also, due to situations beyond our control, there can be disruptions or delays with carriers during transit; hence, all transit times listed are estimates only. Upon dispatch, customers will receive an email with tracking information.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. Please note tracking is only available via email for orders shipped within Australia. If you require tracking for items from our fulfillment warehouse, please contact us at info@babystork.com.au 

If you haven’t received your order within the highlighted timeframes, please contact us at info@babystork.com.au with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We are unable to provide delivery to P.O boxes within Australia at this stage. 

Refunds, returns, and exchanges

At Baby Stork customer satisfaction is our top priority. We offer refunds, returns or replacements for faulty products in accordance with the Australian Consumer Law.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@storkke.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Change of mind 

We do not offer returns for change of mind. All products purchased are final unless deemed faulty.

For our full Returns Policy please click here.